Devices with multiple partition types i. Dual-formatted hard disks, or devices with multiple different partition types, are not supported. Neither Windows nor MacDrive will be capable of working with a drive configured in this manner. This Knowledgebase article does not apply to Mac computers running Boot Camp. The partition configuration of the system hard disk on a Boot Camp system is fully supported.
Troubleshooting installation failures. Be sure to include as much detail as possible about the installation problem: what you see occur, when the problem happens, and the exact failure behavior such as the full exact text of any errors you see.
Please include your serial number when contacting us. How to activate.
MacDrive 9 can be used for a five day trial period without activating. After that time, the software must be activated in order to continue using the features of MacDrive. Activating requires a valid MacDrive 9 serial number. You can also purchase an upgrade from a prior version of MacDrive. You can use the serial number, along with the computer ID displayed on this screen, to activate on our web site. There are two activation forms depending on which product and version of Mediafour software you have:.
The activation wizard will always give you the correct link for your version. We recommend using the URL from the activation wizard for that reason. Using the webform, you will receive an activation code that you can use to activate MacDrive. We are happy to assist you with activation.
Please be sure to include your serial number and computer ID. The same steps will work to activate MacDrive 7 and 8. Please note that you will need a serial number for that version; for example, a MacDrive 9 Standard serial number can be only used to activate MacDrive 9 Standard, and will not work to activate other versions, such as MacDrive 9 Pro, MacDrive 8, or MacDrive 7. You will need the original full installer for these programs.
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How to deactivate. In some cases, you may wish to deactivate your MacDrive installation — to unlicense MacDrive and make the license available to be used again. There are two methods that you can use to deactivate MacDrive 9. This requires an Internet connection. No special steps are required. If no Internet connection is available, the installation will proceed without deactivating MacDrive. Regardless of which method you use, please be sure to take note of your serial number before uninstalling if you do not have it recorded in another location. If you purchased MacDrive as a download from Mediafour.
All versions of MacDrive 8 will attempt to deactivate when uninstalling the software. MacDrive 8. To deactivate in MacDrive 8, the activation must have been originally done through automatic Internet activation for automatic deactivation to be possible. MacDrive 7.
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To deactivate in MacDrive 7, the activation must have been originally done through automatic Internet activation for automatic deactivation to be possible. Troubleshooting Mediafour software activation problems. Circumstances: You are having a problem with the Software Activation process for a Mediafour software product.
Please click here for more information. A Mediafour Support Professional will work with you to get the software activated. How to safely remove drives from the computer. It is important to note that even disconnecting a device improperly one time can cause file system corruption. The icon looks like a gray box with with a green arrow on top.
Windows should then prompt you that it is safe to disconnect the device.
If not, this is an indication that some part of Windows is using resources on the disk. To clear this, reboot your computer and before doing anything else, try the above instructions again. Access denied when formatting or repairing.
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Usually, this is because one or more Windows Explorer windows are still open showing the disk or its contents. Other causes include files on the disk still in use by applications or resident software such as antivirus using the disk. To resolve this problem, try closing Windows Explorer windows and open applications. If the problem persists, try disconnecting and reconnecting the drive, or restarting the computer. Apple RAID support.
The first step in troubleshooting is to determine if the device you are using e. For example, if you are having difficulty using a hard drive via FireWire, try connecting it via USB to determine if the problem is resolved. Compatibility with Windows 8.
Windows 8. A five day free trial of MacDrive is available if you would like to evaluate it before purchasing. No, MacDrive 8 and prior does not support Windows 8. Support for Windows 8 will not be added to MacDrive 8. Mediafour Technical Support is unable to provide assistance to anyone attempting to use MacDrive 7 with Windows 7. You will need your serial number to purchase the upgrade, but do not need to have a prior version of MacDrive installed in order to install the upgrade. Compatibility with Windows 7. No, MacDrive 7 does not support Windows 7. Support for Windows 7 will not be added to MacDrive 7.
Encryption and FileVault. MacDrive does not support encrypted Mac-formatted drives. If you connect such a drive, you will be prompted to format the drive and it will not mount. Compatibility with network drives. Mac-formatted hard drive connected to an Airport base station. MacDrive works with direct-attached storage e. Mac-formatted hard drive connected via USB. Sharing of Mac disks mounted with MacDrive is not supported. In such cases, the Mac OS X system volume is inaccessible because, as with any operating system, Mac OS X requires exclusive access to any volumes it has mounted.
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Please note that you will need to configure your virtualization software to have a particular virtual OS take control of a drive before Windows can use it. For detailed help with your particular virtualization product and version, please contact the software manufacturer. If MacDrive is installed after Boot Camp drivers are already installed, no special steps are needed.
If you are installing Boot Camp drivers after installing MacDrive, either repairing or reinstalling MacDrive will be necessary; you will be prompted by MacDrive when booting Windows in this scenario. Files appear as zero bytes hard links. Hard links have no content; they are indirect references to regular files. A hard link can be recognized in MacDrive by right-clicking the file, clicking Properties, and clicking the MacDrive tab. Currently, the only workaround is to make a create a copy of the hard-linked file in Mac OS.
Aliases , or shortcut files, will also appear as zero bytes, but will also have an original normal file that the alias points to. You can simply open the original file instead of the alias to access it in Windows.
Windows XP does not support disks greater than 2TB. To use the disk with Windows, you will need to use a compatible operating system that supports disks greater than 2TB e. Windows Vista, Windows 7. Compatibility with DMG files. This feature was implemented in MacDrive 7 and newer.